Last updated: November 12, 2026
Orders and Shipping
Which countries do you ship to?
We deliver to the United States, United Kingdom, Canada, Australia and New Zealand.
How much does shipping cost?
Standard shipping is free on every order to all of these countries, with no minimum order value.
How long does delivery take?
Orders are processed in 1–2 business days. Transit then takes 5–8 business days. The estimated total delivery time is 6–10 business days (Monday to Friday, excluding public holidays). See our Shipping Policy.
What is the order cut-off time?
Our cut-off time is 5:00 PM New York time (ET), Monday to Friday, for all countries. Orders placed after the cut-off, on weekends or on US public holidays start processing on the next business day.
Why do you use New York time for every country?
We use one cut-off time for all destinations so it is simple and consistent. For example, 5:00 PM New York time is 10:00 PM in London (outside daylight saving periods).
How can I track my order?
You will receive a shipping confirmation email with a tracking number and link once your order is dispatched. Tracking can take 24–48 hours to become active. See Track Your Order.
Will I pay import duties?
All prices are in USD. Taxes we are required to collect are shown at checkout. For orders outside the United States, any additional import duties or fees charged by your country's customs and not collected at checkout are paid by the recipient.
Changes and Cancellations
Can I change or cancel my order?
Yes, within 24 hours of placing it. Email support@homiqo.us with your order number. We cannot guarantee changes once the order has been processed or dispatched.
Returns, Exchanges and Refunds
Do you accept returns?
Yes. You can request a return within 30 days of delivery. Change-of-mind returns must be new, unused and in original condition.
How do I return a product?
Contact us first with your order number and reason for return. If your return is approved, we will email you a free return label and the return address. Please do not send products to our business address.
Are returns free?
Yes. Returns are free for every approved return that meets the conditions of our Return & Refund Policy: requested within 30 days of delivery and, for change-of-mind returns, new, unused and complete. We email you a free prepaid return label. There is no restocking fee.
Do you offer exchanges?
Yes, subject to availability. Approved exchanges are free, including the return label and delivery of the replacement.
When will I get my refund?
Approved refunds are processed within 12 hours to your original payment method. Your bank may take up to 5 business days to show it. See our Return & Refund Policy.
My product arrived damaged or is wrong. What do I do?
Email support@homiqo.us with your order number, a short description and photos or a video. We will offer a replacement, repair, exchange, or partial or full refund.
Payments
Which payment methods do you accept?
The payment methods available for your order are shown at checkout and may include major credit and debit cards, Apple Pay, Google Pay and PayPal. All prices are charged in US dollars. See Payment Methods.
Are there hidden fees?
No. We never add a fee that is not shown before you complete checkout. Your bank may charge currency conversion or foreign transaction fees if your card is not in USD.
Support
How can I contact you?
Email support@homiqo.us, call +1 (575) 313-4323, or use our contact form. Our team is available Monday to Saturday, 9:00 AM–7:00 PM New York time, and replies within 12 hours.
Who operates Homiqo?
Homiqo is operated by Homiqo LLC, 221 E Indianola Ave, Phoenix, AZ 85012, United States. See our Legal Notice.