Last updated: November 12, 2026
We want you to be happy with your Homiqo order. This Return and Refund Policy explains how to cancel an order, return a product, request an exchange, and receive a refund. Homiqo is operated by Homiqo LLC, 221 E Indianola Ave, Phoenix, AZ 85012, United States.
Summary
| Return window | 30 calendar days from the delivery date |
| Returns accepted | Yes, for change-of-mind, damaged, defective and incorrect products |
| Exchanges | Yes, subject to availability |
| Product condition (change of mind) | New, unused, in original condition and packaging |
| Return method | By mail, after your return request is approved |
| Return label | Free prepaid return label sent to you by email once your return is approved |
| Return shipping cost | Free for all eligible returns that meet the conditions of this policy |
| Restocking fee | None |
| Refund processing | Within 12 hours of approval; up to 5 business days to appear on your account |
1. Order Cancellation
You may cancel your order within 24 hours of placing it by emailing support@homiqo.us with your name, order number and the email address used at checkout. Cancelled orders are refunded in full to the original payment method. Cancellation cannot be guaranteed once an order has been processed, packed or dispatched; in that case you can return the product after delivery under this policy.
2. Return Window
You can request a return within 30 calendar days from the date your order was delivered.
3. Conditions for a Free Return
Returns are free when the return request is made within the return window, approved by us before shipping, and, for change-of-mind returns, the product is:
- new and unused;
- undamaged and unwashed;
- not assembled or installed, where applicable;
- complete, with all parts, accessories and manuals; and
- in its original packaging where possible.
You may inspect a product only as much as reasonably necessary to check its nature and condition. These condition requirements do not apply to products that arrive damaged, defective or incorrect.
4. How to Start a Return
Always contact us before sending anything back. Email support@homiqo.us or call +1 (575) 313-4323 with:
- your name and order number;
- the product and quantity you want to return;
- the reason for the return; and
- photos or a short video if the product is damaged, defective or incorrect.
We review return requests within 12 hours during customer service days.
5. Free Return Label and Return Address
If your return is approved, we will email you a free prepaid return shipping label and the authorized return address. Please:
- Download and print the label.
- Pack the product securely with all parts and accessories.
- Remove or cover any old shipping labels.
- Attach the new label and drop the parcel off with the carrier named in the email.
- Keep your proof of postage and tracking number.
Do not send returns to our registered business address, to an address printed on your original parcel, or to any address we have not confirmed by email. Returns sent without approval or to the wrong address may be delayed or refused where the law allows.
6. Return Shipping Costs
Return shipping is free for every approved return that meets the conditions of this policy, whether the product is damaged, defective, incorrect, or you simply changed your mind. Nothing is deducted from your refund for return shipping, and there is no restocking fee.
7. Exchanges
We accept exchanges for unused products (for a different size, color or model) and for damaged, defective or incorrect products. Approved exchanges are free: we provide a free return label and ship the replacement at no extra cost. Exchanges depend on stock; if the replacement is unavailable we will offer an alternative or a full refund.
8. Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, develops a fault, contains the wrong product, or is missing an item, contact us as soon as possible with your order number, a description of the issue and photos or video. Depending on the situation we will offer troubleshooting, replacement parts, a replacement product, an exchange, a partial refund or a full refund. Please keep the product and packaging while we review the issue.
9. Non-Returnable Items
Where permitted by law, change-of-mind returns are not accepted for:
- hygiene-sensitive products (such as ear cleaning tools, baby bottle brushes, bath and shower accessories) once the seal or packaging has been opened;
- cleaning liquids, sprays and tablets once opened;
- gift cards; and
- products clearly marked as non-returnable before purchase.
These exclusions never affect your rights for products that are damaged, defective, unsafe, incorrect or not as described.
10. Inspection and Refund Approval
Returned products are inspected when they arrive. We will email you to confirm whether your refund is approved. We may reduce or refuse a change-of-mind refund where the law allows if the product has been used, damaged, washed, altered or installed beyond what is needed for inspection.
11. Refund Method and Timing
Approved refunds are issued to your original payment method. We process approved refunds within 12 hours. Your bank or payment provider may then take up to 5 business days to show the refund on your account. Standard shipping is free, so there are no original shipping charges to refund.
12. Late or Missing Refunds
If your refund has not appeared 5 business days after approval, check your account again, then contact your bank, card issuer or PayPal. If you still need help, contact us with your order number and refund confirmation.
13. Contact
- Email: support@homiqo.us
- Phone: +1 (575) 313-4323
- Hours: Monday to Saturday, 9:00 AM–7:00 PM New York time (ET)
Nothing in this policy limits your mandatory consumer rights for products that are defective, unsafe, damaged, incorrectly supplied or not as described.