Last updated: November 12, 2026
This Privacy Policy explains how Homiqo, operated by Homiqo LLC, collects, uses, shares and protects your personal information when you visit https://homiqo.us/, place an order, create an account or contact us. It applies to customers in the United States, United Kingdom, Canada, Australia and New Zealand.
1. Who Is Responsible for Your Data
- Data controller: Homiqo LLC
- Address: 221 E Indianola Ave, Phoenix, AZ 85012, United States
- Privacy contact: support@homiqo.us · +1 (575) 313-4323
2. Information We Collect
Contact and order information
Name, billing and shipping address, email address, phone number, order number, products purchased, delivery instructions, and your order, return, exchange and refund history.
Payment information
Payments are processed by our payment providers, who collect card, wallet, billing and fraud-prevention information. We do not store full card numbers or security codes. We may receive limited details such as payment status, payment method, card type, the last digits of the card and a transaction ID.
Account and shopping information
If you create an account: login details, saved addresses, order history, products viewed and cart activity.
Technical information
IP address, browser and device type, operating system, approximate location, referring website, pages and products viewed, session information and security logs.
Customer support information
Messages, contact form submissions, complaints, return requests, photos and videos you send us.
3. How We Collect Information
Directly from you; automatically through the website, cookies and similar technologies; and from Shopify, our payment providers, carriers and fulfilment partners, fraud-prevention providers, and analytics and advertising providers working for us.
4. How We Use Your Information
- to operate the website and process your orders and payments;
- to arrange fulfilment and delivery and send tracking updates;
- to manage your account;
- to handle cancellations, returns, exchanges and refunds;
- to provide customer support;
- to prevent fraud and keep the website secure;
- to improve our website and product range;
- to keep accounting and tax records and meet legal obligations;
- to enforce our policies and defend legal claims; and
- to send marketing messages where you have agreed or the law allows.
5. Legal Bases (UK and other applicable laws)
Where the law requires a legal basis, we process your information because it is necessary to perform our contract with you, to comply with legal obligations, for our legitimate business interests (such as fraud prevention and improving our services) where these are not overridden by your rights, or because you have given consent.
6. Marketing
With your consent or where permitted, we may send newsletters, offers and abandoned-cart reminders. You can unsubscribe at any time using the link in any marketing email or by contacting us. You will still receive service messages about your orders, deliveries, returns and account.
7. Cookies
We use cookies and similar technologies for essential store functions (cart, checkout, security), preferences, analytics and, where permitted, advertising. Details are in our Cookie Policy. You can manage your choices through the cookie banner or our Your Privacy Choices page.
8. Who We Share Information With
- Shopify, which hosts our store;
- payment processors;
- carriers, warehouses and fulfilment partners;
- fraud-prevention and security providers;
- analytics and advertising providers;
- professional advisers such as accountants and lawyers;
- government authorities where legally required; and
- a buyer or successor in connection with a business transfer.
We do not sell your personal information for money. Some advertising practices may be considered a “sale” or “sharing” under certain US state privacy laws (such as California). You can opt out at any time on our Your Privacy Choices page.
9. Shopify and Other Providers
Our store is hosted by Shopify. Shopify and our other providers process information under their own privacy notices and legal responsibilities.
10. International Transfers
Homiqo is based in the United States. If you live in the United Kingdom, Canada, Australia or New Zealand, your information will be transferred to and processed in the United States and other countries where our providers operate. Where required, we rely on recognized safeguards such as standard contractual clauses.
11. How Long We Keep Information
We keep information only as long as reasonably needed for orders and customer service, returns, refunds and disputes, accounting and tax obligations, fraud prevention and legal compliance. Retention periods depend on the type of information and applicable law.
12. Security
We use reasonable administrative, organizational and technical measures to protect personal information, including encrypted checkout. No method of transmission or storage is completely secure.
13. Your Rights
Depending on where you live, you may have the right to access, correct or delete your personal information, restrict or object to processing, withdraw consent, receive a portable copy of your data, opt out of targeted advertising or data “sales”, and complain to a data protection authority (for example the ICO in the UK, the OPC in Canada, the OAIC in Australia or the Privacy Commissioner in New Zealand). To make a request, email support@homiqo.us. We may need to verify your identity first. We will not discriminate against you for exercising your rights.
14. Children
Our website is not intended for children under 16, and we do not knowingly collect their personal information. Contact us if you believe a child has provided personal information to us.
15. Third-Party Links
Our website may link to third-party websites. We are not responsible for their privacy practices; please read their privacy notices.
16. Changes to This Policy
We may update this policy from time to time. The current version will always be published here with a new “Last updated” date.
17. Contact
Homiqo LLC, 221 E Indianola Ave, Phoenix, AZ 85012, United States
Email: support@homiqo.us · Phone: +1 (575) 313-4323