Last updated: November 12, 2026
This page explains how you can pay at Homiqo, how your payment is protected, and what to do if there is a problem with a payment.
1. Accepted Payment Methods
The payment methods available for your order are always shown at checkout. Depending on your location and device, they may include:
- Visa, Mastercard, American Express and Discover credit and debit cards;
- Apple Pay;
- Google Pay;
- Shop Pay; and
- PayPal.
Only the methods displayed at checkout are available for your order.
2. Currency
All prices are shown and charged in US dollars (USD). If your card is in another currency (for example GBP, CAD, AUD or NZD), your bank converts the amount and may charge a currency conversion or foreign transaction fee. We do not receive or control these bank fees.
3. Payment Security
Payments are processed through Shopify's secure checkout and our payment providers using encrypted connections, tokenization, authentication such as 3-D Secure, and fraud-prevention tools. We do not store or see your full card number or security code. Never send card details, passwords or PINs by email, chat or social media.
4. When You Are Charged
Your payment is authorized and charged when you place your order. The checkout shows the product prices, any discounts, taxes we collect, shipping (free standard shipping) and the total before you pay. We never add an undisclosed fee after payment.
5. Failed or Declined Payments
A payment may fail because of incorrect details, insufficient funds, an expired card, failed authentication or a bank restriction. Please check your details, complete any authentication request, try another payment method or contact your bank. If the problem continues, contact us.
6. Pending or Duplicate Charges
Several payment attempts can create temporary authorizations that look like duplicate charges. Unused authorizations are released automatically by your bank. If you think you were charged twice, contact us with your order number, payment date and amount.
7. Billing Descriptor
Your payment will appear on your statement under the Homiqo name or the name of our payment provider. Contact us if you do not recognize a charge.
8. Refunds
Approved refunds are returned to your original payment method within 12 hours of approval and may take up to 5 business days to appear, depending on your bank. See our Return & Refund Policy.
9. Payment Disputes
Please contact us before opening a chargeback so we can resolve the issue quickly. This does not affect your right to dispute an unauthorized or incorrect payment with your bank.
10. Contact
- Email: support@homiqo.us
- Phone: +1 (575) 313-4323
- Hours: Monday to Saturday, 9:00 AM–7:00 PM New York time (ET)