Last updated: November 12, 2026
Every Homiqo order ships with tracking. Here is how to follow your parcel and what to do if something does not look right.
How to Track Your Order
- Check your email. When your order is dispatched, we send a shipping confirmation email to the address used at checkout. It contains your tracking number and a tracking link.
- Click the tracking link in that email to see the latest status from the carrier.
- Or sign in to your account at homiqo.us/account and open your order to see its status and tracking details.
Can't find the email? Check your spam or promotions folder, then contact us with your order number.
Estimated Delivery Time
| Order processing | 1–2 business days |
| Transit | 5–8 business days |
| Estimated total delivery | 6–10 business days |
Business days are Monday to Friday, excluding public holidays. Orders placed after 5:00 PM New York time (ET), on weekends or on US public holidays start processing on the next business day.
Tracking Not Updating?
- Tracking can take 24–48 hours to become active after dispatch.
- International parcels may show no updates for a few days while in transit between countries or in customs.
- Contact us if tracking is not active 48 hours after dispatch, if it has not updated for 5 business days, or if your parcel has not arrived within 10 business days of your order.
Tracking Says Delivered but You Don't Have It?
Check around your property and with neighbours or reception, review any delivery photo, and then contact us with your order number. We will investigate with the carrier and, where the parcel is confirmed lost, reship your order or refund you.
Need Help?
- Email: support@homiqo.us
- Phone: +1 (575) 313-4323
- Hours: Monday to Saturday, 9:00 AM–7:00 PM New York time (ET)
Please include your order number in every message. See also our Shipping Policy.